PRIVACY POLICY

What type of information do we collect?

 

We receive,, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect Internet Protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile if you choose to set one up on the site.

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information will be used for the specific reasons stated above only.  Your information will never be shared or sold.

 

Why do you collect such personal information?

 

We collect such non-personal information for the following purposes:

 

1. To provide and operate the Services

2. To provide Users with the ongoing customer assistance in technical support

3. To be able to contact our Visitors and Users with general or personalised service related notices and promotional messages

4. To create aggregated statistical data and other aggregated and/or inferred non personal information, which we may use to improve our respective series

5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our sites visitors’ personal information?

 

Long Lost Sisters Circle is hosted in the WIX.com platform..  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through six.com's data storage, databases and the general mix.com applications.  They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store providers and it’s service providers.

 

How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys and questionnaires, to send updates about Long Lost Sisters Circles, or as otherwise  necessary to contact you to enforce our User Agreement, applicable national laws and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages and postal mail.

 

How do we use cookies and other tracking tools?

 

We empty only the use of essential cookies on our website as per the WIX platform dictates.  We also use Google Analytics which tracks the performance of our website.

 

How can visitors withdraw their consent?

 

If you don’t want us to process your data anymore, please contact us at hello@longlostsisters.co.uk

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon posting on the website.  If we make material changes to this policy, we notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any we use and or disclose it.